Deep Thoughts: Why I Do What I Do

"Why do I do what I do? Plain and simple answer – I want people that I know and like to be happier and more fulfilled." It doesn’t happen every week, but several times a year I am able to take a step back and really think about what I do for a living and the purpose of what I do. And it all comes down to that simple idea -- I love to help people be happier and more fulfilled.   That’s my why.   The most recent example of that happened this past weekend with client MAXDigital at the National Automobile Dealers Association show in New Orleans.   Read about it in my post on LinkedIn Pulse: Why I Do What I Do....

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Engage, Don’t Push.

I had the pleasure of attending the BMA Chicago January luncheon with Scott Brandt, the CMO of Sprout Social, who discussed the evolution of social media and its business impacts. In case you weren’t aware, engagement is crucial and our approach needs to change. In other words, stop talking, start listening. Here are three social trends Brandt says to look out for in 2017:   From promos to dialogue. To put it simply if you do not speak to your customers they will leave you. One in three customers will leave and go somewhere else if you don’t respond to them via social in time. They expect a response within 4 hours, and that time is shrinking. Social media is not just a function of marketing; it needs to be built based on interdepartmental collaboration including customer service. Attribution & analytics: redefine what matters. Social commerce is real. Seventy-five percent of people...

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