crisis communications Tag

What’s missing from your COVID-19 business communications?

In this time of uncertainty revolving around COVID-19, businesses and organizations of all kinds need to keep communications in the forefront as they navigate through the next several weeks.   Keep these thoughts in mind as you move forward.   Be open and transparent. We are all in this together and if you want to convey that as an organization, being open and transparent is goal number one.   Be responsive. You obviously want to provide accurate information, but being responsive in times like these is incredibly important, too.   Communicate with your people and their families first. They are your number one concern. You want them to feel like they are being communicated with often and taken care of. If that happens, they will give their best to you as an organization.   Take care of your customers. Any successful business takes care of the people that keep the revenue coming in. But in times like these, over-communication and...

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